The work we’ve done over the years has delivered measurable results and left positive impressions with some of the most experienced and influential people. Here are a few of our most recent accolades.
“It doesn’t matter what your industry is because they will learn it and apply their expertise to your field to create effective and customized strategies that fit your needs and deliver results. They’re a team I trusted as CEO of a Fortune 500 company and I’d trust them again.”
— Donald L. Correll, former President and CEO, American Water
“Over a three-year period, we have seen an incredible improvement in our customer satisfaction — about 28 percentage points… That’s just as influenced by getting us much more capable to be in front of stories and to present ourselves in a more positive light.”
— Joseph M. Rigby, former Chairman, President and CEO, Pepco Holdings, Inc.
“It [Pepco Holdings] was lacking a strong brand and a strategic, integrated communications focus, both of which they brought to the table and never let up until the company’s reputation was turned around. Their work was transformational.”
— Barbara Krumsiek, former President and CEO, Calvert Investments; former member, Board of Directors, Pepco Holdings, Inc.
“Prior to it being named the ‘most hated company in America,’ Pepco did not have a strategic, proactive communication strategy and the company, and its key personnel, were focused on ‘the wires’ as opposed to the customer. Not surprisingly, whenever there was a major outage, Pepco would get absolutely destroyed in both the social and the print media. They changed that.”
— Lawrence C. Nussdorf, Chairman and CEO, Clark Enterprises, Inc.; former member, Board of Directors, Pepco Holdings, Inc.
“Even though they were making major changes rapidly, they developed a strong long-term plan in which everything they did tied into business results. Our goals were their goals and each initiative clearly supported business success no matter if it was internal or external. As the lead independent director for Pepco Holdings, I saw first-hand the result of their work at Pepco Holdings. I witnessed the turnaround in public opinion of what had been called the ‘most hated company in America.'”
— Lester P. Silverman, Director Emeritus, McKinsey & Company; former Lead Independent Director, Board of Directors, Pepco Holdings, Inc.
“They have worked inside Corporate America and know how to build relationships, gain buy-in and get things done quickly and despite the various layers of review that typically exist inside large corporations.”
—Laura Duda, Vice President, Corporate Communications, Goodyear; former Vice President, Corporate Communications, Exelon Corporation
“Their expertise lends itself to constantly making the teams they work with better. They provided media training for us, they provided marketing assistance for us; whatever our communications needs were, like crisis communications, they made sure we had our crisis communications acumen up to date… When they come in to do any type of leadership role, or any type of communications for you, they’re going to give you the absolute best.”
— Lendel Jones, Regional Communications Director, Pepco Holdings, Inc.; former Director, Government Affairs, American Water
“…In the absence of telling our story, there is a vacuum, and the vacuum gets filled by whoever wants to tell our story for us… Keeping our customers and our stakeholders informed is as important as the restoration.”
— Caryn Bacon, former Director, Emergency Preparedness, Pepco Holdings, Inc.